FAQs
FAQs
General Questions
At this moment, a physical storefront is not part of our setup. However, it remains a potential consideration for the future. Currently, all our orders are baked in a commercial kitchen, and we conveniently distribute our products through both delivery services and our dedicated cookie truck.
Cookie Questions
NOPE! We do not use any preservatives. All of our cookies are made fresh with all natural ingredients.
Our cookies last up to 5-7 days when kept in the packaging. You can also freeze them for later consumption and will last in the freezer up to 3 months.
Unfortunately not at this time. Maybe in the future.
Shipping Questions
We only ship Mon-Wed. Cut off for all shipping orders is Wednesday at 7am EST. Any orders placed after Wednesday will be shipped the following week on Monday.
Not at this time. All of our baked goods are baked in a commercial kitchen, and we conveniently distribute our products through both delivery services and our dedicated cookie truck.
Yes we deliver to certain zones within the Hampton Roads area. Delivery fee is $5.00. All local deliveries are made on Wednesdays and Fridays.
We cannot take responsibility as this is beyond our control. Kindly note that cookie deliveries are scheduled from 12:00 pm to 4:30 pm, and we will send you an email to confirm when your order is being dispatched. In case you won’t be available during the delivery time, we suggest leaving a cooler outside that can resist bugs and animals.
Unfortunately, we cannot change the delivery address after an order has been placed. Prior to submitting your order, please ensure the shipping address is correct.
We cannot guarantee when your order will arrive after it leaves our facility. You will receive a shipping confirmation email with a tracking number when your order leaves our facility. Please use your tracking number for updates regarding the arrival.
